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Medical Records

Medical Record Requests

Mon Health Medical Center is committed to protecting the privacy of your medical information.  

MyMonHealth patient portal

As a patient of Mon Health Medical Center, MyMonHealth allows you online access to a portion of your medical records at no charge. This access may also be granted to a parent or child of a patient. MyMonHealth is a private, secure online management tool that provides you with easy access to selected portions of your Mon Health Medical Center health information and to some of our hospital-based care providers.  Learn More about MyMonHealth.

The following is a step-by-step guide for obtaining medical records from Mon Health Medical Center, Mon Health EMS and the Mon Health Wound Center.

To obtain records from a physician office, please contact that office.

Our office is located in the Lab Registration/PAT area behind the information desk in Mon Health Medical Center's main lobby.  

Our regular business hours:

Monday through Friday, 8 am to 4 pm.
We are closed for lunch, 12-1 pm
We are closed on holidays.  

To request a copy of your medical records or radiology images, you must download and complete an Authorization for Release of Protected Health Information form giving us permission to release your records, then mail or email the form to:

Mon Health Medical Center
Release of Information
1200 JD Anderson Drive
Morgantown, WV 26505
Email (Patient Requests only. All others, please mail your request.)

Please allow 3-5 business days for completion of a medical records request.  Please note that it can take up to 30 days as allowed by law. Continuing care releases are given priority. Please mark the authorization if you have an upcoming appointment, and we will expedite your request.  

Please note that per policy, adult medical records are retained 10 years, birth/minor records for 21 years.   
 
Should you have a question about the status of a request or release of information invoice, please call 1-800-367-1500.

Cost for Medical Records

The cost of medical records depends on the format of the records and to whom they are sent or given. Below are the standard fees for producing a copy of your medical records.

Access Fees for PATIENTS ONLY:
  • Electronic records delivered in electronic format, including radiology images: $6.50
  • Electronic records delivered in paper $0.90 labor cost to create and deliver the portion of the record maintained electronically plus $0.05 per page for paper and toner 
  • Plus postage and taxes
*There is no charge for continuity of care if records are sent directly to your physician.     

Medical Record Amendment

Every Mon Health Medical Center patient has the opportunity to request an amendment to his or her health information. Please complete the Request for Amendment of the Medical Record and mail it to Mon Health Medical Center, Attn: HIM Director, 1200 JD Anderson Drive, Morgantown, WV 26505. Please understand that your physician may be consulted and Mon Health Medical Center has the option of denying the request if your record is deemed accurate and complete. This process may take up to 60 days from the date the amendment request is received.
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